Install, Upgrades & Change Mgmt - JDE1 (MOSC)

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New! ESU Troubleshooting Assistant is now available!!

edited Jul 15, 2013 1:01PM in Install, Upgrades & Change Mgmt - JDE1 (MOSC) 2 comments

A "Troubleshooting Assistant" is a new type of KM document designed to help you locate the relevant knowledge in a particular area. Based on your answer to specific selections, such as the issue you have encountered and symptoms you are experiencing, the relevant solution documents will display.  The first Assistant now available for the JD Edwards EnterpriseOne software is for the Software Updates Patch Install area.
The "Troubleshooting Assistant: Software Update (ESU or ASU) Patch Installation (Doc ID 1559797.2)" will guide you to a resolution through a simple flow of questions, issues and symptoms. Check out this document today and bookmark it as a valuable resource to assist you in getting a faster resolution in the Software Updates area.

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