Receivables - EBS (MOSC)

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On account credit for wrong customer

edited Jul 15, 2013 11:56AM in Receivables - EBS (MOSC) 2 commentsAnswered
 Hi,
An on account credit memo was created for customer A and accounting was created for this transaction and journal posted.

Actually this on account credit memo should have been created for Customer B.

Now the system does not allow us to - 
Incomplete the credit memo or 
change any details like distributions and 
does not allow deletion of the transaction.

Request you to advise is the best way to reverse this on account credit memo. We are on Oracle Receivables (R12)

Thanks,
Srikanth


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