Service Contracts - Coverage Template disappeared
Hi,We are in middle of Go-Live.
Last month we completed all the setups in the Production including Coverage Template and making the Inventory item Service i.e. updating Service attributes.
On 22nd July we loaded all the contracts in production, while working on one of the contract issue found that Cascade doesn't work. Transaction Log Error - Coverage not found.
After research found that for some unknown reason Coverage Template disappeared in Standard Coverage screen which was created in Jun-13. How this can happen? Coverage Template record cannot be found in OKS_COVERAGES_v view but it exist in okc_k_lines_tl table.
Last month we completed all the setups in the Production including Coverage Template and making the Inventory item Service i.e. updating Service attributes.
On 22nd July we loaded all the contracts in production, while working on one of the contract issue found that Cascade doesn't work. Transaction Log Error - Coverage not found.
After research found that for some unknown reason Coverage Template disappeared in Standard Coverage screen which was created in Jun-13. How this can happen? Coverage Template record cannot be found in OKS_COVERAGES_v view but it exist in okc_k_lines_tl table.
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