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Siebel Business Process & Functionality (MOSC)

Email Notification to SR contact

Jul 29, 2013 10:47PM edited Aug 20, 2013 12:37PM in Siebel Business Process & Functionality (MOSC) 12 commentsAnswered

Hi,

Please suggest best option for the following requirements.

1- Automated email notification to the SR contact on SR closure (SR Status = Closed).

2- Automated email notification to SR contact when SR Sub Status = Soft-close

Highly appreciate If someone can share detailed steps.

Thanks…

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