how to remove a process in team member P68.3.1 when is hangs at 25%

Can someone provide an oracle script to remove a team member process that hangs at 25% when the user logs in.  I can do a select on user and find the userid and delete the sessions but that does not remove the process.  Is there a flag in the database that keeps this session at a 25% status? I am finding the only way to remove the process is bouncing the oracle database and restarting the web server.  I tried just restarting the web server but that did not remove the process.  Both the database and web server needs to be restarted.