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Why does Submit Charges fail in R12 with Hold applied against order based on Customer?

edited Aug 2, 2013 2:10AM in Field Service - EBS (MOSC) 3 commentsAnswered ✓

Please refer to the attached navigation path with screen shots. When Submitting Charges on a Service Request, we get the message "Error messages from Order Management" followed by "Hold applied against order based on Customer ".

The Status of the Charge Line is Failed and Sales Order was not created

We expect that the sales order will be created but will be put on  hold.

I am also attaching the debug log for the error.

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