CRM On Demand - Administration (MOSC)

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Calculating time remaining or time since a specified time in a workflow

edited Aug 8, 2013 10:38PM in CRM On Demand - Administration (MOSC) 1 commentAnswered
We have a request to create a workflow that will display the Date Time that Customer Support should respond to a Service Request based on our SLA's during 8 - 5 business hours M-F.  I have most scenarios covered.
I have not been able to determine how to calculate the time between CreatedDate and a static time, i.e. 5PM.  I can check to see if the condition is true/false but have not been able to manipulate functions to get a result within a work flow.

Specific Case 1:

Opened Time: 5:30pm, August 5
SLA: 2 hours
Start of SLA count: 8am, August 6
SLA Breached: 10am, August 6

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