Attention: To align with new corporate security policies, and to match policies adopted by other communities within Oracle, the My Oracle Support Community access requirements will change beginning September 18, 2025. MOSC will now require that member accounts in our community be associated to a *corporate* email address. This means that users with generic domains (such as gmail.com, yahoo.com, and others) will no longer be granted access to the discussion forums and ideas labs. If this policy affects you, act now to change the email address that is associated with your Oracle (and community) account. Alternatively, you can opt to create a new Oracle account that uses your corporate email domain.

Teleservice - EBS (MOSC)

Related to SR workflow

Aug 9, 2013 12:50AM edited Sep 27, 2013 10:39PM in Teleservice - EBS (MOSC) 7 commentsAnswered

Hi,

Is there any way to trigger/invoke a customized workflow from create SR form/create case screen.

We have to initiate a customized workflow (based on customer requirement) from SR form once SR has been created.

Can we customize standard SR workflow as per our requirement, as it is getting launched after saving the SR in create SR/create case screen.

Thanks & Regards,

Gaurav Joshi.

0

Howdy, Stranger!

To view full details, sign in to My Oracle Support Community.

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month