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Create Software Service Request when software product not listed?

edited Aug 15, 2013 10:58AM in Using the My Oracle Support Portal (MOSC) 4 commentsAnswered ✓
Hey Folks,

Apologies in advance if this has been asked before and I've missed it.

How can a Software Service Request be created when the software product is not listed?

In this case, the software is Solaris.

I've typically used the Hardware tab and selected the generic "Installation, upgrades, configuration, and command usage" Problem Type, but now

"Use this for SPARC hardware issues only..." has recently(?) been appended to this option. So I feel a bit guilty about selecting it now. Plus, the

resulting SR usually has to be re-routed to the correct group.

Thank you for any ideas you might have,

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