Enterprise Service Automation (ESA) - PSFT (MOSC)

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Project Originated invoice extra lines issue

edited Aug 20, 2013 11:51AM in Enterprise Service Automation (ESA) - PSFT (MOSC) 7 commentsAnswered ✓
Hi,

We have an issue with the Billing invoice that is originated from the PC not in sync in the data in the source (PC). It looks like some extra lines has been generated in the Billing side. We tried deleting the extra lines but since it is originated from the PC, it is not allowing to delete it. Also, since this invoice is already in the ready status, we couldn't delete the invoice also online.

So, in this scenario, can anyone suggest the best way how we can proceed from this point. Can we regenerate the invoice from the PC, if possible what are the step that we need to follow.

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