com.mslv.oms.automation.AutomationException: 6-byte UTF8 encoding not supported.

 OSM is throwing the following while parsing the special characters. 

com.mslv.oms.automation.AutomationException: 6-byte UTF8 encoding not supported.
at oracle.communications.ordermanagement.automation.plugin.AbstractExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.InnerEarExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.InnerEarExternalReceiverDispatcher.a(Unknown Source)
at oracle.communications.ordermanagement.automation.plugin.InnerEarExternalReceiverDispatcher.getClusterRequestContext(Unknown Source)
at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(Unknown Source)
at com.mslv.oms.security.base.ControllerBean.processExternalListenerAutomationMessage(Unknown Source)
at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl.processExternalListenerAutomationMessage(OMSController_h9cupp_EOImpl.java:382)
at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl_WLSkel.invoke(Unknown Source)