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Teleservice - EBS (MOSC)

Grace Period Functionality in Field Service Screen

Aug 20, 2013 11:12PM edited Aug 22, 2013 12:25AM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi,

When we open contract related service request, we couldn't use grace period functionality in field service screen.

So when SR status is changed to 'Expired', service coordinator couldn't open SR to this service contracts with using

grace period functionality. You can see detail in the attachment.

Best Regards,

Burak

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