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Teleservice - EBS (MOSC)

show fields/enable DFFs on case screen

Aug 21, 2013 12:17AM edited Aug 26, 2013 12:52AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Hi,

We are using 'Case Worker'--> 'Agent Dashboard'-->'Create Case' screen for creation of SRs/cases for particular customers.

How we can show fields on case screen (like folder option in SR form)? How DFFs can be enabled on case screen for entering multiple records?

Thanks & regards,

Gaurav Joshi.

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