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Teleservice - EBS (MOSC)

SLA/ Coverage template for Tasks

Sep 3, 2013 4:28AM edited Sep 4, 2013 11:44PM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi,

We have a Coverage template defined for Business processes.

These business processes are linked to Service Request Types.

This subjects Service Requests to SLA's.

Is there a way to subject Tasks which get auto created (as a result of an SR creation) to SLA's as well?

Thanks,

Charu

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