Working with child tasks in Field Service and Field Service Wireless
Hi Team... I have the following scenario...
My users will create tasks with duration longer than shifts and this will span the creation of child tasks when the task is assigned as set by the scheduler rules. That is fine... Once we have the task (and its child tasks) assigned to a resource we can only update the Parent Task and the child task is greyed out for status, etc. but the Technician using Field Service Wireless can see both, parent task and child tasks assigned to them.
How is this supposed to work? only the parent should be presented to them? how are they supposed to work with the child tasks? I believe this is upside down as the child tasks will be for some days and not until they complete these tasks the parent task should be closed?
My users will create tasks with duration longer than shifts and this will span the creation of child tasks when the task is assigned as set by the scheduler rules. That is fine... Once we have the task (and its child tasks) assigned to a resource we can only update the Parent Task and the child task is greyed out for status, etc. but the Technician using Field Service Wireless can see both, parent task and child tasks assigned to them.
How is this supposed to work? only the parent should be presented to them? how are they supposed to work with the child tasks? I believe this is upside down as the child tasks will be for some days and not until they complete these tasks the parent task should be closed?
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