Teleservice - EBS (MOSC)

MOSC Banner

SR status change

edited Sep 12, 2013 4:05AM in Teleservice - EBS (MOSC) 5 commentsAnswered
Hi,

We are working on SR form and having a requirement regarding SR status change as below--

'Presently user can change SR status by opening a particular SR. Our requirement is that user has to enter remarks whenever he chang the status of that SR. System should not allow user to chnage status without entering reason for status change.'

How is it possible? Through some form personalization or any customization.

Thanks & Regards,

Gaurav Joshi.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center