Teleservice - EBS (MOSC)

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formatting of iSupport select service request type sub-region

edited Sep 12, 2013 7:54AM in Teleservice - EBS (MOSC) 4 commentsAnswered
 Wanted to know How to configure the IBU_CF_SR_SELECT_REQUEST_TYPE AK region for Service request types list to appear in the format as in vision instance instead of one long list as in the design instance.

In Vision,  Defective product , Request for Information, Technical Problem appear on the side. In my Design instance, they all appear in one list and with more SR types, this could become long.


Also, there appears to be icons with SR types in vision database. How to associate icons with each SR type?


I am attaching the screen shots of how it looks in VISION and how it is in our design instance.

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