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SLA (Service Level Agreement) Reporting

edited Sep 17, 2013 3:56AM in Using the My Oracle Support Portal (MOSC) 3 commentsAnswered
Hi All,

Could you please let me know about a possible way through which we can produce SLA report from MOS.

I need to pull whether the call met the SLA or not, What was the priorty on the call etc. I want to do this around various number of contracts we have with Oracle across EMEA.

Appreciate all your help around this!!!

Regards,

Bhavya Bahl

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