Teleservice - EBS (MOSC)

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Advance search provides inconsistant results

edited Sep 13, 2013 4:08AM in Teleservice - EBS (MOSC) 3 commentsAnswered
Hi,

I am trying to extract the list of logged tickets which have not been modified(aging) for more than 10 days through 'Service' responsibility. Through N> Service Requests> Find Service Requests > Advanced -

Item: Last modified

Condition: less than or equal to

Value: is a free text

and the results are inconsistant through I have tried inputing different numbers(days)

Is something wrong or my expectation with the field is incorrect?

Thanks,

SR

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