Teleservice - EBS (MOSC)

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Ship Replacement

edited Oct 1, 2013 6:55PM in Teleservice - EBS (MOSC) 2 commentsAnswered
Hi,

Our sale order has 2 lines . One SHIP line and one RETURN line. The Shipped  item is supposed to replace the returned item

1) What is the correct way to fill in the "Installation Details" of the sales order  in order for the SHIPPED item to appear under same location (configuration) in Install Base as the RETURN item currently appears at.

2) Also - if exists a special setup of the install base transaction types for the above described purpose then what is the correct setup to be done

Thanks

Dorit

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