Customer Relationship Management - PSFT (MOSC)

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Specify multiple Outbound email addresses

edited Sep 25, 2013 4:59PM in Customer Relationship Management - PSFT (MOSC) 1 commentAnswered
CRM 9.1PT 8.52.06

We currently use ERMS to process emails sent to a mailbox. Emails come in and if there is not Thread ID on the message a new case is created. 

The problem is, when we set the System email address (Main Menu --> Setup CRM --> Common Definitions --> Correspondance --> Install Options --> Sender's Email ) to a value, all OUTBOUND emails use this address, including OUTBOUND AAF notifications.

If a customer gets a notification from AAF and they respond/reply to it, it gets read into our system as a new case because it does not have a thread ID.

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