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Teleservice - EBS (MOSC)

Adding 'Item Instance' to the Create Service Request Search Key in Customer Support Specialist (HTML

Sep 26, 2013 10:38PM edited Oct 3, 2013 10:42AM in Teleservice - EBS (MOSC) 1 commentAnswered

Hi,

Is it possible to add 'Item Instance' to the Create Service Request Search Key in Customer Support Specialist (HTML)?

I need to be able to initiate the service request creation process using the Item Instance number.

(This can be done in the Contact Center form.)

Thanks

Brad

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