Teleservice - EBS (MOSC)

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Unable to restrict person types for retrieval/search in contact center dashboard

edited Oct 3, 2013 1:19AM in Teleservice - EBS (MOSC) 5 commentsAnswered
Hello,

I'm new to this community and I'm hoping you can help me.

I have a new service responsibility and I'm trying to restrict the records retrieved in the contact centre dashboard to only

Current Employees, Contacts and Contingent Workers.

I have created a new security profile and put the restrictions there, have attached the security profile to the new responsibility, have run security list maintenance but when in the Customer management ->  Contact Centre , I am able to search for Applicants, ex-employees, ex-applicant whichI dont want to be able to do.

It appears the security profile is ignored. ??

Is there some further configuration I need to do in the contact center forms personalisations?

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