Lead to Service Process WEB Cast
A lead is an expressed customer interest that a sales agent uses to determine whether there is potential for a after sales service opportunity
Leads are intended to capture the initial contact with potential or existing customers, gathering just enough information to tell a sales organization whether there is sufficient interest on behalf of the buyer to make a lead worth following up.
Under this Business Process Oracle module can be potentially used.
- CRM Foundation
- Sales Online
- Marketing Online