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R12: Customer Support Specialist how to default value in Party Information Contact and Relationships

edited Oct 9, 2013 9:13AM in Teleservice - EBS (MOSC) 3 commentsAnswered
 R12: Customer Support Specialist how to default value in Party Information Contact and Relationships tab 

 

Currently system defaults 'Benefactor', I want to default 'Organization Contact', can somebody tell me if these values are stored in a quickcode?? I guess I need to know the internal name so that I can personalize the page and enter this code as the default value.

Navigation-> Customer support Specialist> Agent Dashboard, create or click on an existing SR, on SR update page click on customer name hyperlink, on Party Information page click on 'Contact and Relationship' tab 


 

Thanks in advance,

GZ

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