Questions arising from the 'EBS - CRM: Depot Repair Receiving Scenarios' webcast 8-OCT-2013
EBS - CRM: Depot Repair Receiving Scenarios Webcast Questions
On 8-OCT-2013 a webcast was delivered on the topic of EBS - CRM: Depot Repair Receiving Scenarios. Several questions arose following the call. These are listed below, together with answers.
If any other questions arise, please add them to this thread, and we will continue to monitor this topic, and provide responses.
Thanks
Jon
1) What happens if an incorrect serial number or item is received from the customer?
2) If during the receiving process the serial number is updated in Inventory, however the status of the same in Depot is still shown as 'Booked' instead of 'Received', what needs to be done?
On 8-OCT-2013 a webcast was delivered on the topic of EBS - CRM: Depot Repair Receiving Scenarios. Several questions arose following the call. These are listed below, together with answers.
If any other questions arise, please add them to this thread, and we will continue to monitor this topic, and provide responses.
Thanks
Jon
1) What happens if an incorrect serial number or item is received from the customer?
2) If during the receiving process the serial number is updated in Inventory, however the status of the same in Depot is still shown as 'Booked' instead of 'Received', what needs to be done?
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