Teleservice - EBS (MOSC)

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SR Task Planned End & Scheduled End Required

edited Oct 14, 2013 7:04AM in Teleservice - EBS (MOSC) 2 commentsAnswered ✓
We are in the process of upgrading from 11.5.10.2 to 12.1.3.When entering the Planned Start or Scheduled Start dates on a Service Requests task, we are now required to enter the Planned End and Scheduled End Dates before updates to those tasks can be saved.

I know you can populated those fields automatically through profile options and task setups, however I would like to know if there is just anyway to disable this new requirement.
Thanks,
Cheryl


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