Teleservice - EBS (MOSC)

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Service Request Workbench 'View by' Notes default

edited Oct 15, 2013 8:40AM in Teleservice - EBS (MOSC) 3 commentsAnswered
Is there a standard setting in 12.1.3 to make the View by 'All Notes' the default selection on the Service Request Workbench tab?Or is the only way to do this via a forms personalization?
Thanks,
Cheryl

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