P6EPPM R8.3 visualizer does not open keeps asking to setup database configuration

When launching P6 professional there is an icon in the menu bar to open visualizer - when clicked it goes to a login page and according to the documentation the login is the same as your P6 login but we keep getting the message that the database has not been configured.  So we go configure it and we still get the same message.  Has anyone seen this before and how do you fix it.