Purchase Order Dispatch button not always sending PO pdf or attachment pdf w/ email
We have been encountering an email dispatch issue for the past few months to which we cannot find the solution. Currently, we are on 8.9, PT 8.51.14.
For the most part, we route our purchase order dispatch through a batch process which works well with few issues. However, our procurement staff at times cannot wait for the batch process and uses the Dispatch button on the Add/Update POs screen. This is where the trouble happens, initially for only one buyer, but now more are experiencing it.
A number of symtoms are involved that may be related or simply happening concurrently. First, we have encountered a situation in which the dispatch email does not include the PO pdf at all. In other instances, the PO pdf attached is of a different PO entirely. Lastly, attachment(s) associated with the PO (included on a comment) are not always sent. As all three buyers now having trouble have the same security setup, we even tried re-building their user profile, which did not work. We have not been able to pinpoint any similarities between the issues to trouble-shoot.