Teleservice - EBS (MOSC)

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dependent extensible attributes on case management SR page

edited Oct 17, 2013 2:33AM in Teleservice - EBS (MOSC) 3 commentsAnswered
Hi,

We have added some extensible attributes on 'Agent Dashboard'-->'Create Service Request' page and added them on other region on that page.

We want to make dependent attributes (i.e. value of one attribute will populate based on value of other attribute).

I have added one value set named 'XX_ITBA_PAN_VS' with attribute 'PAN' and made other dependent VS named 'XX_ITBA_PAN_NAME_VS' and attached this with other attribute 'Name'.

Value of 'PAN' is coming correct as in parent value set, but value of 'Name' is not coming. Rather error is coming on page like '

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