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Raise/Lower the Severity of Service Requests

edited Dec 3, 2013 3:41AM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered
 Hello,
Can anyone let me know how to raise or lower the severity of a SR.

For some of the SRs I can see there is a button 'Raise Severity'. But its not the same for all SRs.

Please guide me

Thanks !
Sambit

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