Field Service - EBS (MOSC)

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Unable to implement "Loaner, Repair and Return" process.

edited Nov 2, 2013 7:03AM in Field Service - EBS (MOSC) 2 commentsAnswered
Hi,

We are newly implementing the process of "Loaner, Repair and Return" in Depot Repair module(version is 11.5.10.2). In the "Repair types" setup, I have setup the fields as

Business Process:Service Returns for Depot

Repair Mode:Work In Process

Pre-repair

             RMA:Return for Repair - JAX

             Ship:Ship Repaired Item - JAX

Post-repair:

            RMA:Return for Repair - JAX

            Ship:Ship Repaired Item - JAX

Enabled "Automaticcaly Enter and Book RMA" button.

But when we save the repair order, it is asking "Receive by date" and after we have given the date, the 4 lines(Return,Ship,return and Ship) are getting created with Order fields as Blank.

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