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How to add prefix to SR/Case number generated

edited Nov 2, 2013 5:47AM in Teleservice - EBS (MOSC) 3 commentsAnswered
Hi,

How we can add prefix to SR/Case number generated? Prefix will be some characters (based on case type). Presently SR numbers are generating as per sequence CS_INCIDENTS_NUMBER_S.

Thanks & Regards,

Gaurav Joshi.

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