Add to Asset in Mass Additions cannot find an existing asset
I have some lines in Mass Additions that I would like to add to an existing asset.
The customer created the asset earlier this week from Mass Additions. Now they want to add these additional lines from mass additions.
They go to one of these lines and then select the "add to asset" button.
This new form comes up, and when they query by the existing asset number - it returns Nothing. They seem to be unable to add this mass addition line to the asset this way.
What could be the problem with this? I have not been able to find some exclusion to why this normally simple process would not work.
The customer created the asset earlier this week from Mass Additions. Now they want to add these additional lines from mass additions.
They go to one of these lines and then select the "add to asset" button.
This new form comes up, and when they query by the existing asset number - it returns Nothing. They seem to be unable to add this mass addition line to the asset this way.
What could be the problem with this? I have not been able to find some exclusion to why this normally simple process would not work.
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