Order Management - EBS (MOSC)

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Quick order organizer searching slow

edited Nov 11, 2013 9:27AM in Order Management - EBS (MOSC) 6 commentsAnswered
We are using EBS version 12.1.3

The users are complaining that the quick order organizer search seems to be slow. I tried for myself and searched by quote number and knowing that there is only one line will return, but it still took a while. I have gathered a trace file. The slowness is not system wide. Seems like only belong to order management area. Attached is the trace file and also the screenshot of what I was trying to do.

I also have a question regarding folders. Usually the default or seeded folder should not be owned by particular user correct? I am trying to see whether the folders would be the culprit of slowness. When I click on the folder icon, it always brings up this username as owner. Where should I start to investigate this issue? Please advise. Thank you very much.

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