Field Service - EBS (MOSC)

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Restricting Credit Card/Token LOV on Service Request

edited Nov 13, 2013 10:27PM in Field Service - EBS (MOSC) 1 commentAnswered
Scenario:

a. Agent receives customer credit card info and enters into HOPS page for Telesales.

b. Info transmited to create a Service Request

c. Agent updates Credit Card and Bill-To fileds on SR. However LOV on both fields presents long list of all availabe credit cards/tokens from which they could select incorrect info.

Question:

How best can LOV be restricted to credit card/token just captured HOPS page or any previous card/token provided by customer on a previous call?

Thanks

Clive

 

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