Expense report is paid to employee, but still the card transaction is showing as un-used

Hi,

Employee ABC submitted an Amex transaction in his expense report that has been paid to Amex, $87.58, expense report# 12345678.But when employee ABC logs into Web Money, he sees this transaction again under Unused status and available to select in an expense report.User ran an OBI report to view all his transactions and he/she see this transaction listed one time, it's not linked to an expense report which is not correct. It should display as business and linked to the expense report he submitted it in.Could anyone help on this issue, as this is stopping for an employee to proceed with new transactions on further expenses