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escalating and non-technical SRs

edited Nov 27, 2013 12:01PM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered

I was surprised to see the following document published:
How To Escalate a Non-Technical Service Request (SR) (Note 1598895.1 )

Has anyone tried to escalate a non-technical SR?  I last time I tried I was told I could not.

Thanks,
GlenG

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