Teleservice - EBS (MOSC)

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change/hide prompts of some of the fields in 'Create Case: Identify Customer' page.

edited Dec 3, 2013 3:12AM in Teleservice - EBS (MOSC) 5 commentsAnswered
Hi,

We are using 'Case Worker'--->'Agent Dashboard' for case (SR) creation. We are searching customer from 'Create Case: Identify Customer' page.

We want to change/hide prompts of some of the fields in this screen.

How to achieve that, as by changing/hiding prompts in 'personalize section' doesn't affect this.

Please guide in this. Also find attched screenshot for this.

Thanks & Regards,

Gaurav Joshi. 

 

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