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Order Management - EBS (MOSC)

How to do RMA for Dropship orders

Nov 28, 2013 11:32PM edited Dec 4, 2013 10:43PM in Order Management - EBS (MOSC) 3 comments

Hi,

We have shipped material to customer using Dropship order. Supplier sent the material to customer ,but customer reported that its damaged.

Customer has asked to take back the material to supplier and repair and send it back.

What is the process to be followed to make RMA for Dropship orders and again send back the same material to Customer.

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