Teleservice - EBS (MOSC)

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Intermitent occurances of the error 'Your log on session has become invalid. Exiting Oracle Applica

edited Dec 11, 2013 8:14PM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hi
Our CRM Helpdesk Users find they intermittently get thrown out of E-Business Suite, Service responsibility, for no apparent reason whilst they are actively using the application.  I've seen document Doc ID 427588.1 and I wondered how I could diagnose if this was the reason for our problems.  Could it be that they are using a problem value set? We are on Oracle 12.0.6 and use Windows XP IE version 6 Java version 21 or 24. 

Any help would be much appreciated.

Thanks

Anna

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