Oracle Auto Service Request (ASR) (MOSC)

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Customer Question: I also still want to understand why ASR did not pick this up?

edited Dec 9, 2013 4:09AM in Oracle Auto Service Request (ASR) (MOSC) 1 commentAnswered
Per ALOM and led's this was clearly a FT2 ( fan tray issue )However prtdiag -v, was showing that FT2 was ok.
Customer manually open the service request, for assistance.

What are possible reason's for ASR not to generate the service request?
Could this be a set/configuration issue?
Any input/direction will be greatly appreciated.

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