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URGENT! Event Error Code AVAA0-2191-C and an Application Error - "Exception EExternalException in Mo

edited Dec 9, 2013 12:24PM in Primavera (MOSC) 3 commentsAnswered
@All,

I am the Primavera Administrator of Major Projects in my company. All 150 Users were working in the same database environment.  One User inadvertently tried to opened the whole program portfolio, practically opening all project schedule in the database.  His session hung for 15 minutes and an Event Error Code AVAA0-2191-C was generated including an Application Error Message that says - Exception EExternalException in Module ntdll.dll at 00067651.External exception C0000025."  Now, he cannot access Primavera as the application tries to open everything each time he logs in.

1) What should I do?  What is the easiest way of bringing him back on track?  Is there an easy way to cancel his session?

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