Siebel Users: Business Processes, Core Functionality (MOSC)

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Supress automatic sub status 'Resolved'

edited Dec 9, 2013 3:54PM in Siebel Users: Business Processes, Core Functionality (MOSC) 2 commentsAnswered ✓
 Hi there, 

When Service Request Status=closed the sub-status autromatically changes to "Resolved". We need to change this behavior. 

checked in User Prop BC and State Model but not result.

This is the CSSBCServiceRequest class


Appreciate ur help,

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