Service Activity Codes mapping
Hi Team... quick question... I am defining several SACs and I want to make them different for Charges than Field Service Debriefing.
I have the need for example of a Lease replacement happening in charges, pretty much like an advanced replacement but also need to have another one as a field service debrief replacement.
I understand I need two because the charges one will be interfaced to OM, create a sales order (service type) and be fulfilled/shipped then adjusting inventory.
The debrief one will consume the item directly from the technician's inventory. The debrief will create a charge line and then a potential creation of a sales order (if no Service Contract covers it), but this one needs to create a Bill Only line type as the item was already 'delivered' by the field service technician.
I have the need for example of a Lease replacement happening in charges, pretty much like an advanced replacement but also need to have another one as a field service debrief replacement.
I understand I need two because the charges one will be interfaced to OM, create a sales order (service type) and be fulfilled/shipped then adjusting inventory.
The debrief one will consume the item directly from the technician's inventory. The debrief will create a charge line and then a potential creation of a sales order (if no Service Contract covers it), but this one needs to create a Bill Only line type as the item was already 'delivered' by the field service technician.
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