Teleservice - EBS (MOSC)

MOSC Banner

Service Request Transition

edited Dec 16, 2013 7:14PM in Teleservice - EBS (MOSC) 7 commentsAnswered
Hi,

I would like to know where we can see all the SR statuses of a particular SR number. For an example, a SR is raised with status 'New' and processed as per below transition rule. Please let me know if it is possible to view all the statuses those are processed for particular SR number. Please let me know the table name that store all the statuses those are associated with particular SR number

New                   > Assigned
Assigned              > Accepted
Accepted              > Pending on inspection
Pending on inspection > Inspection completed
Inspection completed  > Rejected
Inspection completed  > Working
Working               > Repaired
Repaired              > Dispatched
Dispatched            > closed

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center