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The old Service Requests resolution process is much better than now!!

edited Dec 26, 2013 2:55AM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered
Dear all,
What about the current way of resolving Service Requests??
  • Unacceptable resolution time
  • The person handling the SR in the beginning just don't read the input given!! Plus he isn't knowledgeable about the related product!

  • All severities below 1 are just the same! (Severity 2 has no more meaning anymore)

Please change the current process because it's frustrating!!

Regards,
Christine

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