Install Base and Asset Tracking - EBS (MOSC)

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What is the pupose of concurrent program 'Create Reference for Non-Serialized RMA'

edited Dec 18, 2013 12:18AM in Install Base and Asset Tracking - EBS (MOSC) 1 commentAnswered
Hi All,

Today we got an IB error 'Installation Details not entered for the Non Serialized item. Please reference the customer item instance in Installation Details'. Seems like instance number is not entered while doing an RMA for non serialized item instance.

By finding the instance number and populating it in installations details will resolve the issue. Is there any possibility to default reference instance number in installation details for these transactions.

Does 'Create Reference for Non-Serialized RMA' concurrent program defaults reference instance number in installation details for the RMA by taking reference of orginal sales order number.

Please help to resolve this issue.

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