Teleservice - EBS (MOSC)

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Not updating SR Extensible Attributes through API (Process_SR_Ext_Attrs)

edited Dec 23, 2013 8:58PM in Teleservice - EBS (MOSC) 2 commentsAnswered
Hi,We are using the Process SR Extensible Attributes API (Process_SR_Ext_Attrs) to create or update service request extensible attributes.While trying to update an existing extensible attribute for a service request, return status is always success; but it does not update the cs_incidents_ext table. Instead of this, audit table (i.e. cs_incidents_ext_audit gets populated with unchanged records.

How to view log records for this API (we want to check the reason, why attributes table is not updating with new records and return status is also not giving any error records). Below mentioned code ran successfully, but could not get the footprints of its execution.

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